Our company, ATÜ Turizm İşletmeciliği A.Ş. and ATÜ Antalya Mağaza İşletmeciliği A.Ş., as a service organization operating in the Duty Free sector, has adopted the principle of meeting the expectations and needs of our customers at the highest level. 
 
In this regard; 

• We actively collect and analyze customer feedback and view it as an opportunity for continuous improvement.
• All our employees provide services with a customer-focused approach.
• We guarantee that any complaints will be handled fairly, quickly, objectively, confidentially, and transparently.
• We act in accordance with legal regulations related to customer satisfaction and the requirements of the ISO 10002:2018 standard.
• We aim to increase customer satisfaction by embracing a culture of continuous improvement.

Our company, which embraces customer satisfaction as a core value, internalizes this policy in all its employees and integrates it into all its activities.